Shipping and Delivery Policy

Thank you for shopping at Surprise Shop (surpriseshopbd.com). We are dedicated to ensuring your orders reach you securely, efficiently, and in excellent condition. Please read our combined policy below to understand how your purchases are dispatched and delivered across Bangladesh.

Order Processing and Logistics Partners

1. We manage our nationwide logistics through trusted, premium third-party courier services, including Steadfast, RedX, Pathao, and Paperfly.
2. The courier partner for your specific order is automatically allocated by our team based on your delivery address, local coverage availability, and regional efficiency.
3. All orders are processed, checked for quality, and securely packed at our fulfillment center before being handed over to the courier network.

Estimated Delivery Timelines

1. Inside Dhaka Delivery: The standard delivery timeline for destinations within Dhaka city corporation areas is up to 5 working days.
2. Outside Dhaka Delivery: The standard delivery timeline for all other districts, sub-districts, and remote regions across Bangladesh is up to 10 working days.
3. Unforeseen Delays: Please note that delivery timelines are calculated from the day your order is officially confirmed by our team. Timelines may occasionally be extended due to external disruptions, extreme weather, public holidays, or unexpected political events entirely out of our control.

Package Tracking

1. As soon as your order is dispatched from our facility, a unique courier consignment tracking ID is linked to your account or sent to you via message.
2. You can check the real-time transit status of your package directly on the allocated third-party courier’s tracking portal or by contacting our team.

Delivery Attempts and Customer Responsibilities

1. The assigned courier delivery agent will call your provided contact number before making a delivery attempt at your physical location.
2. It is highly critical to keep your mobile number active and reachable. Failure to pick up phone calls from the courier provider across multiple days will cause the package to be canceled and returned to our warehouse.
3. If you are unavailable during the delivery window, a family member, authorized representative, or building guard may accept the package on your behalf, provided they can settle any pending invoice amounts.

Cash on Delivery (COD) Rules

1. For all Cash on Delivery orders, customers are required to clear the total invoice amount with the delivery agent before receiving and opening the package.
2. Third-party courier employees are not authorized to wait for product checking, trial fittings, or live unboxing. If you discover any internal defect or issue after opening the box, you must contact us immediately to initiate a claim under our official Return Policy.

Package Inspection and Issues

1. We strongly advise you to check the external condition of the security packaging before accepting the delivery.
2. If you find that the shipping poly bag or box is torn, pre-opened, or heavily tampered with, please reject the package and report the incident directly to our support team.

Contact Information

For any questions regarding your parcel status, courier issues, or changing delivery information, please reach out to us:

Website: surpriseshopbd.com

Customer Support Email: support@surpriseshopbd.com

Hotline: +880 1315 183133