Return Policy

Thank you for shopping at Surprise Shop. We want you to love what you ordered, but if something isn't right, we are here to assist you. Please read our guidelines carefully to ensure a smooth return process.

Requirements for a Valid Return

  1. Your item must be strictly unused, unwashed, and unaltered.
  2. The product must remain in its original packaging with all tags, labels, user manuals, warranty cards, and accessories completely intact.

Essential Return Conditions

  1. You must raise your return request within a strict time limit of 7 days from the date of delivery.
  2. Change of mind is not accepted under any circumstances. Returns are only valid for issues related to product defects, damages, or incorrect shipments.

Crucial First Step

  1. Before sending any product back to us, you must contact our Customer Support team to register your return request and receive confirmation.
  2. We cannot accept or process any unauthorized returns sent to our office without prior communication.

Return Courier Charges and Responsibility

  1. If the fault is ours: (e.g., you received a damaged product, defective item, or incorrect product) Surprise Shop will bear the full cost of the return courier charge.
  2. If the fault is from your side: (e.g., you placed an order for the wrong product or size) The customer is fully responsible for paying the return courier charges.

Shipping and Logistics

  1. We manage our nationwide deliveries and logistics through trusted third-party courier services, including Steadfast, Pathao, and RedX, depending on regional availability and service efficiency.
  2. When returning a product after approval from our team, please use a reliable courier service to send the package back to our designated warehouse address provided by our support agent, and ensure you secure a tracking number or booking receipt for verification.

Inspection and Next Steps

  1. Once your returned package arrives at our facility, it will undergo a strict quality inspection.
  2. If the item passes inspection, we will approve your return and initiate the exchange or refund process as per our Refund Policy.
  3. If the item does not meet our return conditions, it will be sent back to you at your expense.


Contact Us to Start a Return

To initiate a return or if you have any questions, please reach out to us through our official channels:

Website: surpriseshopbd.com

Customer Support Email: support@surpriseshopbd.com

Hotline: +880 1315 183133